Telephony
Call Recording and Storage
Every call recorded, transcribed, and linked to the correct contact.
All inbound and outbound calls are recorded (with configurable notice and consent), transcribed, and summarized by AI. They are associated with the contact and opportunity, ready for search, listening, or auditing.
Transcription
Automatic
Retention
Configurable
Access
Role-based
What's included
Automatic Recording
Inbound, outbound, and dialer calls, with configurable notice message.
Transcription and Summary
AI summarizes the call, next steps, and commitments.
Content Search
Find calls by spoken words, not just by date.
Configurable Retention
Define how long to store recordings according to your policy.
How it works
- 01
Call is Made
From the dialer, softphone, or a voice agent.
- 02
Recorded and Transcribed
Automatically upon completion.
- 03
Linked
To the contact, lead, and opportunity.
- 04
Consult
Play, search, or export when needed.
Use cases
Dispute Resolution
Evidence of what was agreed with the customer.
Training
Library of exemplary calls for new advisors.
Audit
Role-controlled access for internal reviews.