Telephony
Real-time Call Monitoring
Monitor, whisper, or intervene in any call as it happens.
From the monitoring center, you see all active calls from human advisors and AI voice agents. Listen silently, whisper advice to the advisor without the customer hearing, or take over the call when necessary. Live transcription and sentiment analysis alert you when to act.
Modes
Listen / whisper / intervene
Transcription
Live
Coverage
Humans + AI voice
What's included
Listen, Whisper, Intervene
Three monitoring modes with one click.
Live Transcription
Read the conversation as it happens, with highlighted keywords.
Sentiment Alerts
Notification when the customer is upset or mentions competitors.
Humans and AI Together
Also monitor AI voice agents.
How it works
- 01
Open Monitoring
View queues, active calls, and the status of each advisor.
- 02
Select a Call
Filter by campaign, advisor, or alert.
- 03
Act
Listen, whisper, or intervene.
- 04
Log
Leave coaching notes for the advisor.
Use cases
Contact Centers
Live coaching for new advisors.
Complex Sales
Manager joins to close an important negotiation.
Compliance
Verify mandatory legal scripts are read.
Related features
Supervisor Listening Positions
A supervisor station with all live calls: listen, whisper, or join the conversation.
Learn moreCall Recording and Storage
Every call recorded, transcribed, and linked to the correct contact.
Learn moreQuality Control
Evaluate 100% of conversations, not a random sample.
Learn more