Operations
Quality Control
Evaluate 100% of conversations, not a random sample.
Define your quality criteria (greeting, needs detection, objection handling, closing, compliance) and AI evaluates every call and chat, from humans and AI agents. Supervisors review flagged cases and provide feedback with a single click.
Coverage
100% of interactions
Channels
Voice + messaging
Evaluated
Humans + AI
What's included
Custom Guidelines
Create evaluation forms with your own criteria and weightings.
Automatic Evaluation
AI scores each interaction and justifies each rating.
Cases for Review
Queue of conversations with low scores or compliance risks.
Ranking and Coaching
Trends by advisor, team, and AI agent.
How it works
- 01
Define Criteria
What constitutes a good conversation for your business.
- 02
Evaluate Everything
AI automatically reviews calls and chats.
- 03
Review Exceptions
Supervisors validate flagged cases.
- 04
Train
Feedback to advisors and improvements to the AI agent.
Use cases
Contact Centers
Measurable quality without increasing the QA team.
Finance and Insurance
Verification of mandatory legal scripts.
Sales Teams
Detect what top performers do differently.
Related features
Call Recording and Storage
Every call recorded, transcribed, and linked to the correct contact.
Learn moreReal-time Call Monitoring
Monitor, whisper, or intervene in any call as it happens.
Learn moreLearning Agents
Your agents improve with every conversation, with your team always in control.
Learn more