Telephony
Dialer and Telephony
Progressive and predictive dialer, softphone, and AI voice agents.
Launch progressive or predictive call campaigns, answer from the browser, and let AI voice agents make the first call, qualify, and transfer to an agent when the customer is ready.
Modes
Progressive / predictive
AI Voice
Yes
Recording
Included
How a campaign is set up
Switch the dialing type to see which settings change in each mode.
Dialer › New dialing campaign
DraftBasic information
Campaign name *
Dialing type *
Caller ID (outbound number)
Segmentation filters
1,248 contacts match
Campaign priority
1 = low, 10 = top priority
Agent script
Hola {nombre}, te llamo de Inmobiliaria Horizonte. Vimos que te interesó un departamento en {zona}. ¿Sigues buscando?
Settings
Max attempts
Ring timeout (sec)
Wrap-up (sec)
Time to log outcome
Preview (sec)
Rep sees the record first
What's included
Progressive and Predictive
Choose the mode based on your team's size.
Browser Softphone
Make and receive calls without additional equipment.
Voice with AI
Agents who call, converse, and schedule.
Call Results
Branch the flow based on answered, voicemail, or busy.
How it works
- 01
Upload the list
From the CRM or a segment.
- 02
Configure the campaign
Mode, schedule, and retries.
- 03
Dial
Humans and AI handle the calls.
- 04
Analyze
Contactability and conversion per campaign.
Use cases
Telesales
More contacts per hour per agent.
Collections
Automated voice reminders.
Appointment Confirmation
AI calls that confirm or reschedule.
Related features
Predictive Dialer
Dial multiple contacts simultaneously and connect an agent only when someone answers.
Learn moreProgressive Dialer
One call per agent, as soon as the previous one ends: high pace with zero abandoned calls.
Learn moreAutodialer & AI Calls
Automated calls with recorded messages or AI voice agents that qualify for you.
Learn more