Telephony
Integrated Telephony and PBX
Inbound and outbound calls within the CRM, with live monitoring.
A call center integrated with the CRM: agents make and receive calls from the browser, each call is recorded in the contact's profile, and supervisors track them in real time.
Type
Cloud PBX
Recording
Included
Dialer Modes
3 modes
What's included
Browser-based Softphone
No additional equipment needed.
Queues and Extensions
Distribution of inbound calls by team.
Recording and Monitoring
Every call recorded and live-supervisable.
Dialers
Progressive, predictive, and AI-powered.
How it works
- 01
Configure Numbers
Lines and caller ID.
- 02
Create Queues
By team and schedule.
- 03
Handle and Make Calls
From the contact's profile.
- 04
Supervise
Listen, whisper, and metrics.
Use cases
Contact Centers
Inbound and outbound operations.
Collections
Mass dialing campaigns.
Sales
Telephone follow-up of leads.
See Integrated Telephony and PBX in action
Book a 30-minute demo focused on this feature.
Related features
Dialer and Telephony
Progressive and predictive dialer, softphone, and AI voice agents.
Learn moreReal-time Call Monitoring
Monitor, whisper, or intervene in any call as it happens.
Learn moreSupervisor Listening Positions
A supervisor station with all live calls: listen, whisper, or join the conversation.
Learn more