New: design your multichannel follow-up flow with AI in seconds →
Salegentic
Platform

Operations

Omnichannel Inbox

WhatsApp, Instagram, Facebook, email, SMS, voice, and webchat in one inbox.

All conversations from all channels arrive in a single inbox, with the complete contact history, AI copilot suggesting responses, and CRM context visible.

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Channels

7

Copilot

Included

Assignment

Rules + round-robin

What's included

One history per contact

All customer conversations, regardless of the channel.

AI Copilot

Suggests responses, summarizes, and detects intent.

24-hour Window

Control of WhatsApp window and approved templates.

Queues and Assignment

Distribution by rules, skills, or round-robin.

How it works

  1. 01

    Connect Channels

    WhatsApp, social media, email, SMS, voice, and webchat.

  2. 02

    Define Rules

    Who handles what and when AI steps in.

  3. 03

    Serve

    Humans and AI work in the same inbox.

  4. 04

    Measure

    Response and resolution times per channel.

Use cases

Customer Service

A single place for all inquiries.

Sales

Follow-up without losing conversations.

Support

Organized escalation between AI and humans.

Related features

AI Agents and Visual Editor

Design conversational agents with a drag-and-drop flow editor.

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Smart Assignment

Every lead to the right agent, at the right time.

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Analytics, Funnel & Performance

Sales dashboards, funnel by stage, and human & AI performance.

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