Artificial intelligence
Knowledge Base
A single source of truth for AI to respond with correct information.
Upload documents, FAQs, catalogs, policies, and web pages. AI agents and advisor copilot consult the knowledge base to respond accurately and cite the source of each answer.
Formats
PDF, web, FAQ, text
Usage
Agents + copilot
Collections
Unlimited [to be confirmed]
What's included
Multiple Formats
PDFs, documents, web pages, FAQs, and catalogs.
Semantic Search
Finds the answer even if the customer asks using different words.
Collections per Agent
Each agent uses only the knowledge relevant to them.
Simple Update
Change a document and all agents are immediately up-to-date.
How it works
- 01
Upload Content
Upload files or connect web pages.
- 02
Organize
Group into collections by product or area.
- 03
Connect
Assign collections to agents and the copilot.
- 04
Improve
Review unanswered questions and fill knowledge gaps.
Use cases
Product Catalog
Prices, stock, and features always correct.
Policies
Returns, warranties, and requirements explained consistently across all channels.
Support
Technical answers without escalating to specialist departments.
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